First Supply

  • Kitchen & Bath Assistant Store Manager

    Location US-WI-Sheboygan
    Posted Date 2 weeks ago(4/6/2018 12:19 PM)
    Job ID
    2018-2505
    Type
    Regular Full-Time
    # Positions
    1
    Category
    Showroom
  • Overview

    Gerhard’s® is the largest and most versatile kitchen and bath store in the upper Midwest. We offer a huge variety of kitchen and bath choices from contemporary to traditional styles, along with service you won't find anywhere else. Visitors to Gerhard’s will view complete kitchen and bath suites, many of them working models. In addition to kitchen and bath accessories many specially featured products are available such as cabinetry, countertops, tankless water heaters and central vacuum systems to name a few. All product offerings include a vast selection of eco-friendly options.


    Gerhard’s is a division of First Supply®, a leading main channel wholesale distributor providing products for the plumbing, HVAC-R, builder, waterworks, pump/well & septic, industrial and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 600 employees in 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois and Michigan UP. The company has over $50 million in inventory and over $250 million in annual sales.



    The Kitchen & Bath Assistant Store Manager is responsible for assisting the Store Manager in all management and supervisory responsibilities to deliver an experience worthy of the Gerhards brand.

    Responsibilities

    • Ensure all customers receive a customer experience worthy of the Gerhards Brand
    • Manage expectations for the customer experience
    • Assist the Store Manager in the training of all associates on the company’s expected processes for store and outreach sales process, ensuring consistent, high-quality interactions at each stage of the sales process and a high energy selling environment.
    • Provide partnership and mentoring to the sales staff on strategies to help close perspective quotes including strategies for presentations, follow-up, outreach plans and pricing promotions. 
    • Effectively resolve customer issues, ensuring timely resolution of problems
    • Lead by example, developing your own client relationships, delivering superior service and sales results
    • Attract, develop and retain high-performance talent:
      • Build a strong network and talent pipeline within the industry and among skilled sales professionals in your Store’s geographic area.  Utilize the strong connections with this network to recruit new sales staff for the  store as headcount needs arise
    • Partner with the Store Manager on the new hire on-boarding experience for all store sales and support staff; Support the new hire training process, assess the rate of learning and adjust training plans as needed.  Provide interactive discussions and role p lays to new sales staff to give them the opportunity to practice and solidify new skills.
    • Partner with the Store Manager to understand the ongoing development needs at the individual contributor and overall team level, and develop appropriate plans and objectives for Store staff
    • Assist the Store Manager in managing individual and Store performance results:
      • Partner with the Store Manager in reviewing and assessing sales associates’ forecasts, working with associates to develop strategies and approaches to ensure sales goals are met or exceeded
      • Assist the Store Manager in proactively coaching associates who are not meeting performance expectation, to identify deliverables and expectations to get performance back on track
    • Make recommendations as needed to the Store Manager on disciplinary action and formal performance improvement plans
    • Manage show room price adjustments within expedient timeframe
    • Keep displays current; sell old displays; plan and coordinate installation of new displays
    • Manage account receivables and develop follow-up plan with store staff on non-responsive accounts
    • Assist the Store Manager in driving all reporting processes for the store, including daily, weekly, monthly and annual reports.  Provide appropriate action plan proposals to Store Manager bases on your analysis of the report data
    • Ensure office support structure is maintained, including supplies and equipment
    • Assist the Store Manager in training  and supervising store employees
    • Develop the team through coaching and  training to ensure that the team has the proper tools to achieve expected goals and business results and to provide a positive customer overall experience
    • Establish and manage an operating budget for the store, inclusive of sales goals and monthly reviews
    • Schedule employees to ensure adequate coverage during store hours
    • Serve as liaison between store and other departments
    • Coordinate special events sponsored by store
    • Assist the Store Manager with marketing functions for store to include all forms of advertising media and special events
    • Establish strong client relationships for the purpose of repeat and referral business
    • Assist customers in the selection of plumbing products, cabinetry, countertops and other related products
    • Visit job sites as needed to provide client services
    • Be active in local business related organizations
    • Maintain accurate and organized customer files; review the files regularly to ensure superior customer service
    • Other duties/responsibilities as assigned by the Store Manager

    Qualifications

    • Bachelors degree from four-year college or minimum of two years related experience in retail environment and minimum one year management experience OR equivalent combination of education and experience
    • Excellent verbal and written communication skills
    • Excellent organizational and people skills
    • CKD or CBD certification a plus
    • Ability to multi-task and yet pay close attention to detail
    • Computer knowledge and skills particularly Microsoft Office (Word and Excel) and CAD systems and the ability to learn First Supply LLC’s business system
    • Satisfactory score on the Wonderlic Personnel Test and/or Caliper Assessment
    • Ability to read, speak, understand and write English
    • Ability to add, subtract, multiply and divide all units of measure
    • Attendance on a regular and consistent basis

     

    First Supply LLC is an Equal Opportunity/Affirmative Action Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. In order to be selected for the position, candidates must submit to a drug test with negative results on employment offer, the ability to be bonded as defined by First Supply LLC's fidelity bond insurance carrier, and have a valid driver’s license and a driving record which meets underwriting standards. 

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