First Supply

Kitchen & Bath Store Customer Service Coordinator

Location US-WI-Rhinelander
Posted Date 2 weeks ago(2/5/2018 1:56 PM)
Job ID
Regular Part-Time
# Positions


Gerhard’s® is the largest and most versatile kitchen and bath store in the upper Midwest. We offer a huge variety of kitchen and bath choices from contemporary to traditional styles, along with service you won't find anywhere else. Visitors to Gerhard’s will view complete kitchen and bath suites, many of them working models. In addition to kitchen and bath accessories many specially featured products are available such as cabinetry, countertops, tankless water heaters and central vacuum systems to name a few. All product offerings include a vast selection of eco-friendly options.

Gerhard’s is a division of First Supply®, a leading main channel wholesale distributor providing products for the plumbing, HVAC-R, builder, waterworks, pump/well & septic, industrial and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 600 employees in 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois and Michigan UP. The company has over $50 million in inventory and over $250 million in annual sales.


The position of Customer Service Coordinator seeks to enhance the experience at the Gerhards Kitchen & Bath Store in a manner that surprises and delights the consumer and creates a gracious experience that exceeds practical need.


  • Coordinate product orders subsequent to product quotation and order entry stages - including procurement from vendors when required, tracking vendor purchase orders, scheduling product delivery by First Supply or third party services and communicating order status to the sales associated and/or customer as necessary
  • Coordinate warehousing, including inventory and stock of product, and delivery of Gerhards product with First Supply locations including the primary Gerhards warehouse facility as well as any other participating locations utilized for transfers and deliveries
  • Conduct customer follow-up as necessary to address customer issues, assess customer satisfaction and promote new or additional sales of products and services
  • Maintenance of in-store product inventory - including verifying product inventory levels on a minimum monthly basis and placing replenishment orders as well as conducting periodic inventory as required by the First Supply finance department
  • Coordinate and conduct training on First Supply systems and standard operating procedures including TREND and any other systems or processes required for in-store operations
  • Maintain select client base as dictated by store business needs
  • Perform essential design functions including but not limited to product selections and quotations, product placement recommendations, and drawings and renderings as dictated by store business needs
  • Deliver exceptional service in a manner that meets Gerhards Store and First Supply profit objectives including but not limited to minimizing delivery costs, minimizing rate of returned products outside of manufacturer defects, maximizing gross profit by supporting store sales growth



  • Experience in customer service or sales environment required
  • Knowledge of plumbing products, sales, installation, or service required
  • Computer knowledge and skills with the ability to learn First Supply's business system
  • Flexible scheduling with the ability to work some evenings and weekends as determined by the Gerhards Store Manager according to the set employment schedule published with reasonable notice
  • Possess critical thinking skills with the ability to evaluate and utilize information including but not limited to customer preferences, vendor information, company capabilities, and design aesthetics
  • Ability to communicate information and ideas effectively with vendors, customers and internally by telephone, email, and in person
  • Ability to read, speak, understand, and write English
  • Ability to add, subtract, multiply, and divide all units of measure


First Supply LLC is an Equal Opportunity/Affirmative Action Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. In order to be selected for the position, candidates must submit to a drug test with negative results on employment offer, the ability to be bonded as defined by First Supply LLC's fidelity bond insurance carrier, and have a valid driver’s license and a driving record which meets underwriting standards.


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