First Supply

District Sales & Operations Manager

Location US-WI-Madison | US-WI-Appleton | US-WI-Green Bay | US-WI-Sheboygan | US-WI-Delafield | US-WI-Milwaukee | US-WI-Whitefish Bay | US-WI-Kenosha
Posted Date 3 months ago(12/15/2017 10:32 AM)
Job ID
Regular Full-Time
# Positions


Gerhard’s® is the largest and most versatile kitchen and bath store in the upper Midwest. We offer a huge variety of kitchen and bath choices from contemporary to traditional styles, along with service you won't find anywhere else. Visitors to Gerhard’s will view complete kitchen and bath suites, many of them working models. In addition to kitchen and bath accessories many specially featured products are available such as cabinetry, countertops, tankless water heaters and central vacuum systems to name a few. All product offerings include a vast selection of eco-friendly options.

Gerhard’s is a division of First Supply®, a leading main channel wholesale distributor providing products for the plumbing, HVAC-R, builder, waterworks, pump/well & septic, industrial and municipal markets.
Headquartered in Madison, Wisconsin, First Supply has more than 600 employees in 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois and Michigan UP. The company has over $50 million in inventory and over $250 million in annual sales.


The District Sales and Operations Manager will drive profitable sales results through the development of high performance selling and design store teams within the district.  Achieve Gerhard's sales, gross margin and store development goals while delivering a customer experience worthy of the Gerhard's brand. This individual will be responsbile for our Gerhard's Showrooms in Appleton, Delafield, Green Bay,  Kenosha, Madison, Rhinelander, Sheboygan and Whitefish Bay.


  • Drive sales and gross profit results by creating an environment of exceptional selling, innovative design and a quality brand experience in all locations.
  • Establish clear performance expectations with goals and objectives for all measureable results, including but not limited to; Store and individual sales, gross profit, average transaction size, sales team productivity, Client relationships, scheduling and staffing, wages and expense management.
  • Regularly analyze and reforecast; district, store, and individual sales results to ensure maximization of sales, gross margin and overall profitability goals. Develop appropriate action plans to maximize opportunities and course correct as necessary.
  • Provide recognition and coaching to your teams that reinforce positive behaviors and results, and hold team accountable for unacceptable results
  • Travel to stores regularly to coach Gerhard's selling and sales leadership behaviors to both in store and outside sales teams.
  • Drive a continuous improvement culture where all selling programs and processes, in store experiences and operations are evaluated and upgraded to meet the ever changing customer and business needs.
  • Recruit, attract, develop, retain and inspire a selling focused, result driven district team utilizing the Gerhard's company tools and resources.
  • Build appropriate succession plan for all store positions, which would include both internal and external talent bench strength.
  • Be a visible and impactful leader in the industry.
  • Train all store managers and teams on the company’s expected standard operating policies and procedures.   
  • Complete all necessary and appropriate store checklists and audits to ensure compliance to all Gerhard's Standard Operating procedures, Human Resource policies and performance management processes.
  • Ensure stores maintain high quality, inspirational, spotless and current product and display presentations throughout the store
  • Develop and daily manage the annual operating sales and expense budget for the all of the stores in the district
  • Assist Gerhard's Marketing team with marketing functions for store to include all forms of advertising media and special events Coordinate special events sponsored by store
  • Work without outside vendors to coordinate product presentation, associate training, and marketing events
  • Be active in local community and business related organizations representing the Gerhard's brand.
  • Develop and deliver and direct all store education programs and strategies such as talent development, business acumen, selling and service, product presentation and product knowledge, loss prevention and standard operating polices to all store teams.
  • Work in close partnership with all corporate teams as needed to maximize business opportunities
  • Manage and Coordinate special internal events as needed
  • Other duties/responsibilities as assigned and as necessary to run the business


  • 5 - 10 years related experience in multi-unit specialty retail environment
  • Proven track record of successful sales, profit and talent development
  • High School diploma or equivalent, bachelor or associate degree preferred
  • Excellent leadership, communication, negotiation, decision making and planning and organizational skills
  • Previous experience managing staff in a retail environment
  • Business and financial acumen including previous budgetary responsibility and P&L responsibility
  • Exceptional customer service skills
  • Proficient computer knowledge and skills, particularly with Microsoft Office (Word and Excel)
  • Ability to work a variable schedule meeting the needs of the business
  • Satisfactory score on Caliper Assessment
  • Ability to lift up to 25 lbs, and spend a significant time standing and walking
  • Ability to travel extensively without restriction to meet the demands of the business
  • Valid driver’s license, driving record meeting underwriting standards and reliable vehicle with insurance at required level


First Supply LLC is an Equal Opportunity/Affirmative Action Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. In order to be selected for the position, candidates must submit to a drug test with negative results on employment offer, the ability to be bonded as defined by First Supply LLC's fidelity bond insurance carrier, and have a valid driver’s license and a driving record which meets underwriting standards.


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