First Supply

Kohler Signature Store Manager

US-MI-Birmingham
7 days ago(1/11/2018 5:22 PM)
Job ID
2017-2379
Type
Regular Full-Time
# Positions
1
Category
Kohler Store

Overview

With a strong, long-lasting history of bringing products to homeowners and the trade through trusted distributors, Kohler heightened its accessibility with the opening of the first KOHLER Signature Store in Edina, Minnesota. Solely owned and operated by plumbing distributor First Supply, this kitchen and bath showroom provides a distinguished Kohler experience where designers and homeowners can get hands on with hundreds of products, take advantage of expert consultation services and step into fully designed suites featuring products exclusively from the Kohler brands.

 

The Store Manager position is responsible for keeping a Kohler Signature Store thriving requires a diverse set of leadership skills, and as a Manager, you’re a master of them all. In the store’s fast-paced, dynamic retail environment, you exhibit composure as you learn from each new challenge. You build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop, and get support. Most importantly, you share both the Kohler Brand vision with employees and customers alike.

Responsibilities

Business Development

Achieve

  • Sales, Service, and Marketing Goals and Objectives outlined in the Winnable Game and overall BDP (Business Development Plan).
  • A strong working knowledge of the showroom P&L and Adaptive Financial Planning tool.
  • Aid in the development of monthly and annual Sales budgets.
  • A strong knowledge of local market opportunities and development of a proactive and effective customer development strategy to drive new customer acquisition.

Maintain

  • “Best in Class” customer service, providing a gracious and Branded experience to all customers.
  • The execution of client development strategies, ensuring consistent collection and updating of client information in our CRM data base Constant Contact.
  • A strong and consistent team atmosphere by assisting colleagues’ customers in their absence
  • The Sales Reporting Process: including daily, weekly, and monthly review of results with Sales and Operations Manager.

     

Store Operations

 

Achieve

  • A satisfactory score or 3 or better annually on the Continued Improvement Checklists; CIC’s are conducted Quarterly.
  • A satisfactory score on all internal audits conducted bi-annually, and complete an annual Cycle Count of all displays, and on hand inventory, by year end.

Maintain

  • Standards for all creative products in store, including literature, signage, price tags, flowers and general overall décor.
  • Customer quotes, sales orders, purchase orders, returns, open invoices, and related paperwork, with high level of urgency.
  • Ongoing feedback to Sales and Operations Manager on all suggested ideas for store improvement, product development, and client services, internal and external.

 Team Development

Achieve

  • A robust internal and external talent pipeline through employee, client and personal networking.
  • Critical Positions are filled within 60 days.

Maintain

  • Monthly, bi-annual, and annual performance review meetings with all members of staff in order to identify and leverage strengths, and to close any identified skill gaps through appropriate coaching and/or training.
  • Monthly one on one’s with store team, reviewing performance results with Sales and Operations Manager Monthly.
  • Communicate the client development strategy, and the related individual objectives, promotions, and event strategies, to each staff member.
  • Overall Team Development and growth, through ongoing coaching and training, ensuring that the team has the proper tools and resources to achieve expected goals and business results.
  • Monthly Team Meetings - Sales and Operations Manager to attend one team meeting per quarter.
  • Open communication with the Kohler Signature Store Sales and Operations Manager on individual performance results. Partner as needed on disciplinary action and formal performance improvement plans. (Partnering as needed on disciplinary action and formal performance improvement plans.
  • Sales and Product Training: schedule weekly and monthly Vendor and Manufacture trainings for all products provided at the Kohler Signature Store.

Qualifications

  • You have demonstrated leadership ability with at least three to five years of experience in a customer-facing sales management setting.
  • Cross-industry experience is welcome — a retail background is not necessary.
  • You will demonstrate an “Owner” Perspective, and have a passion for learning about First Supply LLC and Kohler Co. Branded Kohler Signature Stores, and all related products.
  • You'll need to be flexible with your schedule. Your work hours will be based on business needs.
  • You will need to be proficient in Excel, Power Point, Microsoft, and POS systems.
  • You must pass a drug test with a negative result on employment offer; drug and alcohol testing will be conducted as part of a random program, reasonable suspicion, and after some accidents thereafter.
  • You will need the ability to be bonded as defined by First Supply’s fidelity bond insurance carrier.

The position has a light strenuous rating and requires frequent talking, hearing and constant use of near vision.

 

 

First Supply LLC is an Equal Opportunity/Affirmative Action Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. In order to be selected for the position, candidates must submit to a drug test with negative results on employment offer, the ability to be bonded as defined by First Supply LLC's fidelity bond insurance carrier, and have a valid driver’s license and a driving record which meets underwriting standards.

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